GE Conference Phone 25203 User Manual

Two-Line Speakerphone  
with Call Waiting Caller ID  
User’s Guide  
Please read this manual before  
operating this product for the  
first time.  
Model 25203  
 
Important Information  
Interference Information  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) This device may not cause harmful interference; and (2) This device must accept any  
interference received, including interference that may cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation.  
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation.  
Privacy of Communications may not be ensured when using this product.  
If this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is  
“receiving” the interference).  
Reorient or relocate and increase the separation between the telecommunications equipment and  
receiving antenna.  
Connect the telecommunications equipment into an outlet on a circuit different from that to which  
the receiving antenna is connected.  
If these measures do not eliminate the interference, please consult your dealer or an experienced  
radio/television technician for additional suggestions. Also, the Federal Communications Commission  
has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This  
booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify  
stock number 004-000-00345-4 when ordering copies.  
Notice: The changes or modifications not expressly approved by the party responsible for compliance  
could void the user’s authority to operate the equipment.  
Licensing  
Licensed under US Patent 6,427,009.  
Hearing Aid Compatibility  
This telephone system meets FCC standards for Hearing Aid Compatibility.  
FCC RF Radiation Exposure Statement  
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled  
environment. This equipment should be installed and operated with a minimum distance of 20  
centimeters between the radiator and your body. This transmitter must not be co-located or operated  
in conjunction with any other antenna or transmitter.  
3
 
Table of Contents  
connEctIons and sEtup...................17  
tElEpHonE opEratIon ...................................18  
makIng.calls.WIth.the.handset.....................18  
makIng.calls.WIth.the.sPeakerPhone............18  
makIng.calls.WIth.the.oPtIonal.headset......18  
receIVIng.calls.WIth.the.handset..................19  
receIVIng.calls.WIth.the.sPeakerPhone.........19  
receIVIng.calls.WIth.the.oPtIonal.headset...19  
sWItchIng.BetWeen.the.sPeakerPhone,.handset,.  
and.headset................................................19  
Pre-dIalIng.telePhone.numBers....................20  
call.tImer........................................................20  
mute.................................................................20  
hold.................................................................21  
Placing a call on Hold.....................................21  
Releasing a call fRom Hold..............................21  
flash................................................................21  
redIal...............................................................21  
Volume.............................................................21  
RingeR Volume....................................................21  
sPeakeRPHone, Handset, and Headset Volume 22  
conference.......................................................22  
do.not.dIsturB...............................................22  
Important InformatIon .....................2  
EquIpmEnt approval InformatIon ...................2  
IntErfErEncE InformatIon...............................3  
lIcEnsIng ......................................................3  
HEarIng aId compatIbIlIty .............................3  
fcc rf radIatIon ExposurE statEmEnt ..........3  
IntroductIon ....................................6  
IntroductIon...................................................... 6  
Parts.checklIst.................................................. 7  
telePhone.Jack.requIrements........................... 7  
InstallatIon ..................................................7  
ImPortant.InstallatIon.InformatIon................. 7  
basE layout..................................................8  
connEctIons and sEtup.....................8  
InstallIng tHE pHonE.....................................9  
attachIng.the.desktoP.Pedestal.......................11  
data.Port.........................................................12  
Wall.mountIng.the.Phone.............................12  
programmIng tHE tElEpHonE ........................13  
dIsPlay.language.............................................13  
manually.settIng.the.date.and.tIme.............13  
flash.tIme........................................................14  
hour.format...................................................14  
call.alert.tone...............................................15  
local.area.code..............................................15  
regIonal.area.codes......................................16  
VoIce.maIl.access.codes................................17  
restorIng.the.defaults....................................17  
 
Table of Contents  
deletIng.a.one-touch.memory.....................30  
deletIng.a.dIrectory.memory........................30  
deletIng.all.dIrectory.memory.....................30  
mEmory ........................................30  
dIsplay mEssagEs .......................................31  
troublEsHootIng guIdE ................................32  
gEnEral product carE ................................33  
Warranty.assIstance......................................34  
lImItEd Warranty .......................................35  
accEssory InformatIon...................37  
IndEx.............................................38  
tElEpHonE opEratIon ......................22  
VoIce.messagIng..............................................23  
tElEpHonE opEratIon ......................23  
callEr Id (cId) .........................................24  
summary.screen..............................................24  
receIVIng.and.storIng.cId.records..............24  
reVIeWIng.cId.records..................................25  
saVIng.cId.records.to.memory/Phone..  
dIrectory.memory......................................25  
deletIng.a.cId.record...................................25  
deletIng.all.cId.records..............................25  
dIalIng.Back....................................................25  
call.WaItIng.caller.Id..................................26  
callEr Id......................................26  
dIrEct accEss mEmory & dIrEctory mEmory27  
storIng.a.name.and.numBer.In.memory......27  
reVIeWIng.stored.names.&.numBers............28  
changIng.a.stored.name.or.numBer............28  
storIng.the.last.numBer.dIaled....................28  
storIng.a.Pause...............................................28  
dIalIng.a.stored.numBer...............................29  
chaIn.dIalIng..................................................29  
CAUTION:  
RISKOFELECTRICSHOCK  
DONOTOPEN  
THE EXCLAMATION  
POINT WITHIN THE  
TRIANGLE IS A  
THE LIGHTNING  
CAUTION: TO REDUCE THE  
FLASH AND ARROW RISK OF ELECTRIC SHOCK, DO  
HEAD WITHIN THE NOT REMOVE COVER (OR  
WARNING:TO  
WARNING SIGN  
ALERTING YOU OF  
IMPORTANT  
BACK). NO USER  
PREVENT FIRE OR  
ELECTRICAL SHOCK  
HAZARD, DO NOT  
EXPOSETHIS  
TRIANGLE IS A  
WARNING SIGN  
ALERTING YOU OF  
“DANGEROUS  
VOLTAGE” INSIDE  
THE PRODUCT.  
SERVICEABLE PARTS INSIDE.  
REFER SERVICING TO  
QUALIFIED SERVICE  
PERSONNEL.  
INSTRUCTIONS  
ACCOMPANYING  
THE PRODUCT.  
PRODUCT TO RAIN  
OR MOISTURE.  
SEE MARKING ON BOTTOM / BACK OF PRODUCT  
5
 
Introduction  
Introduction  
CAUTION: When using telephone equipment, there are basic safety instructions that should  
always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product  
and save them for future reference.  
Your Caller ID phone stores and displays specific information, provided by your local tele-  
phone company, to subscribers of Caller ID or similar caller identification services.  
Your Caller ID phone enables you to:  
Identify callers before you answer the phone.  
View the time and date of each incoming call.  
Record up to 99 Caller ID messages sequentially.  
Know who called while you were away.  
To get the most from your new phone, we suggest that you take a few minutes right now  
to read through this user’s guide.  
IMPORTANT: In order to use this unit, you must subscribe to either the standard Name/Number Caller  
ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you  
must subscribe to Caller ID with Call Waiting Service.  
 
Connections and Setup  
Parts Checklist  
Make sure your package includes the following items:  
Handset cord  
Base  
Line cords  
AC power adaptor  
Desk Stand  
Handset  
Short Line cord  
Telephone Jack Requirements  
Wall plate  
To use this phone, you need an RJ14C or two RJ11C  
type modular jacks, which might look like the one  
pictured here, installed in your home. If you don’t  
have a modular jack, call your local phone company  
to find out how to get one installed.  
Modular telephone  
line jack  
Installation  
Important Installation Information  
Never install telephone wiring during a lightning  
storm.  
Never touch uninsulated telephone wires or  
terminals, unless the telephone line has been  
disconnected at the network interface.  
Use caution when installing or modifying  
telephone lines.  
Never install telephone jacks in wet locations  
unless the jack is specifically designed for wet  
locations.  
 
Connections and Setup  
Base Layout  
New Call Indicator  
Delete button  
Display  
Menu button  
Directory button  
Sel/Save button  
Memory 1-1ꢁ  
buttons  
Dial button  
Exit button  
Vol +/- buttons  
CID buttons  
Store button  
DND button  
Voicemail 1 button  
Voicemail 2 button  
Redial/Pause button  
Flash button  
Hold button  
Headset  
button  
Confer  
#
Line 1 & 2 buttons  
(Conference)  
button  
button  
Speaker  
button  
Microphone  
Mute button  
 
Connections and Setup  
Installing the Phone  
1. Choose an area near an electrical outlet and  
telephone wall jack. Your phone should be placed  
on a level surface, such as a table top or desk.  
2. Install 4 AAA-size alkaline batteries (not  
included) for back up power in the event of a  
power failure.  
CAUTION: Unit will not work if electrical power  
fails and batteries are depleted or not installed.  
Therefore it is important that you replace them  
when “REPLACE BATTERY” shows in display in order  
to maintain unit operation. As a precaution, you  
may want to write down any stored information you  
do not want erased.  
• Open the battery compartment door located on  
the bottom of the phone by inserting a flathead  
screw driver into the battery door latch area and  
gently tilting the screw driver away from the  
battery door to release the latch.  
• Insert the batteries as shown on the diagram  
inside the battery compartment.  
• Snap the battery compartment door back into  
place.  
IMPORTANT: If you are not going to use the telephone for  
more than 30 days, remove the batteries because they can  
leak and damage the unit.  
3. Connect the AC power adaptor to an electrical  
outlet and the plug connector to the back of the  
base.  
 
Connections and Setup  
CAUTION: To reduce risk of personal injury, fire, or damage use only the  
5-2495A power adaptor listed in the user’s guide. This power adaptor is  
intended to be correctly orientated in a vertical or floor mount position.  
4. Connect the telephone line cords:  
3
5
If you have two telephone lines installed on a single jack, plug one end  
of the straight telephone line cord into the jack marked Line 1+2 on  
the back of the base. Plug the other end into the 2-line wall jack.  
If you have two separate telephone line jacks, plug one telephone line  
cord into the jack marked Line 1+2 and another cord into the jack  
marked Line 2. Plug the other end of each line cord into separate wall  
jacks.  
NOTE: To use two line, you must have two telephone lines with unique telephone  
numbers. If you only have one telephone line, this phone will still operate, but  
only as a single line telephone.  
10  
 
Connections and Setup  
5. Connect the handset cord:  
Plug one end of the coiled handset cord into the side of the base and  
the other end into the jack on the handset, and place the handset in  
the cradle.  
6. Check for a dial tone. Lift the handset and listen for a dial tone. If  
you hear a dial tone, the phone is properly installed.  
Attaching the Desktop Pedestal  
1. Turn the phone over so that the bottom of the base is facing up  
and the end with data port and line jacks is pointing away from  
you.  
2. Turn the desktop pedestal so that the side with four rectangle  
rubber feet is facing you.  
3. Insert the tabs on the pedestal into the two lower slots on the  
bottom of the base, then push the pedestal downward until the  
tabs on the top of the pedestal snap (lock) into place.  
A
B
11  
 
Connections and Setup  
Data Port  
This phone has a DATA PORT jack to connect an auxiliary phone device, such as a fax  
machine, computer modem, answering machine, or even a cordless phone.  
The DATA PORT switch on the back of the phone controls the DATA PORT jack so you can  
choose Line 1 or Line 2.  
Use the DATA PORT jack to hook up your fax machine, for example, and then set the DATA  
PORT switch to 2 in order to receive faxes on the phone number for Line 2.  
If you are talking to someone on Line 2 and want them to fax something to you, change  
the DATA PORT switch to 1 and give him the phone number for Line 1. Your fax machine  
can now receive calls on Line 1.  
IMPORTANT: Be sure to switch the fax machine back to the normal line when you are done because  
outside callers who may not know that you have multiple lines will not be able to reach your fax  
machine if they dial the normal fax line.  
Wall Mounting the Phone  
1. Remove the desktop stand from the base of the phone if it is already attached to the  
base unit.  
2. Thread the AC adaptor cord through the cord channel on the bottom of the phone.  
3. Connect the line cord to the wall jack and the phone.  
4. Slip the mounting circles on the bottom of the phone over the wall plate posts and  
firmly slide the unit down into place.  
5. Plug the AC adaptor cord into the power outlet.  
12  
 
Connections and Setup  
Programming the Telephone  
Display Language  
You may set the display language to English, French, or Spanish. The default is English.  
1. Press the Menu button. The screen displays LANGUAGE.  
2. Press Sel/Save.  
3. Use the Review 3or 4button to select the language.  
4. When finished, press Sel/Save to save. To start over, press Exit to return to the  
LANGUAGE menu and repeat step 2.  
Manually Setting the Date and Time  
NOTE: If you do not manually set the time and date, it is automatically set when you receive your first  
Caller ID call. The unit resets the hour and minute each time a call is received.  
1. Press the Menu button.  
2. Use the Review 3or 4button to scroll to TIME & DATE.  
3. Press Sel/Save.  
4. Use the Review 3or 4button to scroll to the desired hour.  
5. Press Sel/Save to save. The cursor moves to the minute field.  
6. Use the Review 3or 4button to select the minute.  
7. Press Sel/Save to save. The cursor moves to the month field.  
8. Use the Review 3or 4button to select the month.  
9. Press Sel/Save to save. The cursor moves to the date field.  
10. Use the Review 3or 4button to select the date.  
11. Press Sel/Save to save. To start over, press Exit to return to the TIME & DATE menu.  
13  
 
Connections and Setup  
Flash Time  
Depending on the services you have with the phone company, you may need to adjust the  
flash timing. It can be set from 100ms or 600ms. The default is 600ms.  
1. Press the Menu button.  
2. Use the Review 3or 4to scroll to PHONE OPTIONS.  
3. Press Sel/Save.  
4. Use the Review 3or 4to scroll to FLASH TIME.  
5. Press Sel/Save.  
6. Use the Review 3or 4to scroll to the desired setting.  
7. Press Sel/Save to save. To start over, press Exit to return to the FLASH TIME menu.  
Hour Format  
You can set the clock for either 12-hour or 24-hour (military) format. The default is 12  
hour.  
1. Press the Menu button.  
2. Use the Review 3or 4to scroll to PHONE OPTIONS.  
3. Press Sel/Save.  
4. Use the Review 3or 4to scroll to HOUR FORMAT.  
5. Press Sel/Save.  
6. Use the Review 3or 4to scroll between 12 HOUR and 24 HOUR.  
7. Press Sel/Save to save. To start over, press Exit to return to the HOUR FORMAT menu.  
1ꢀ  
 
Connections and Setup  
Call Alert Tone  
When the call alert tone is turned ON, you hear a call alert tone when you are on the  
phone and you receive a call on the other line. If you prefer to have incoming calls not  
interrupt or disturb your ongoing conversation, set the Call Alert Tone to OFF. The default  
is ON.  
1. Press the Menu button.  
2. Use the Review 3or 4button to scroll to PHONE OPTIONS.  
3. Press Sel/Save button.  
4. Use the Review 3or 4button to scroll to CALL ALERT.  
5. Press Sel/Save button.  
6. Use the Review 3or 4button to scroll to ON or OFF.  
7. Press Sel/Save to save. To start over, press Exit to return to the CALL ALERT menu.  
Local Area Code  
1. Press the Menu button.  
2. Use the Review 3or 4button to scroll to AREA CODE.  
3. Press Sel/Save. ENTER DIGIT is displayed.  
4. Use the touch-tone pad to enter your area code.  
NOTE: If you make a mistake, press Delete to clear all three digits and re-enter the area code.  
5. When finished, press Sel/Save to save. To start over, press Exit to return to the AREA  
CODE menu and repeat Step 3.  
15  
 
Connections and Setup  
Regional Area Codes  
Depending on your area, you may need to set regional area codes. These are needed in  
order for the phone to determine the number format to display when a valid CID signal is  
received. Calls received that match any of the regional area codes display as 10 digits. If  
the number is not displayed correctly, the phone may not be able to dial back the number.  
You can store up to 6 regional area codes.  
You may need to use this feature if you have:  
• Multiple area codes  
• Overlapping area codes  
• Areas that require 10-digit dialing.  
1. Press the Menu button.  
2. Use the Review 3or 4button to scroll to REGION CODE.  
3. Press Sel/Save.  
4. Use the Review 3or 4to scroll to desired code #.  
5. Press Sel/Save.  
6. Use the touch-tone pad to enter the code. Press Delete to clear and re-enter all three  
digits.  
7. When finished, press Sel/Save to save and return to CODE # x.  
1ꢁ  
 
Connections and Setup  
Voice Mail Access Codes  
You can program a voice mail access code for each telephone line for quick access to your  
voice mail.  
1. Press the Menu button.  
2. Use the Review 3or 4button to scroll to VM CODE.  
3. Press Sel/Save.  
4. Use the Review 3or 4button to scroll between L1 VM CODE and L2 VM CODE.  
5. Press Sel/Save.  
6. Use the touch-tone pad to enter your voice mail access phone number.  
• Use the Review 3or 4button to move the cursor in the display.  
• Use the Delete button to erase a mistake and re-enter the correct digit.  
7. Press Sel/Save to save. To start over, press Exit to return to Lx VM CODE menu.  
Restoring the Defaults  
This feature allows you to reset all the menu settings to the original default settings.  
1. Press the Menu button.  
2. Use the Review 3or 4to scroll to RESTORE SET.  
3. Press Sel/Save.  
4. Use the Review 3or 4to scroll to YES.  
5. Press Sel/Save to save. To start over, press Exit to return to the REStore SET menu.  
1ꢂ  
 
Telephone Operation  
Telephone Operation  
Making Calls with the Handset  
1. Pick up the handset and the phone automatically selects an open line.  
2. Wait for a dial tone.  
3. Dial a phone number.  
4. Hang up the handset when finished.  
Making Calls with the Speakerphone  
1. Press the Speaker button and the phone automatically selects an open line.  
2. Wait for a dial tone.  
3. Dial a phone number.  
4. Press Speaker when finished.  
Making Calls with the Optional Headset  
1. Connect a headset to the Headset jack on the side of the base.  
2. Adjust the headset to rest comfortably on top of your head and over your ear.  
3. Move the microphone to approximately 2 to 3 inches from your mouth.  
4. Press the Headset button, and the phone automatically selects an open line.  
5. Wait for a dial tone.  
6. Dial a phone number.  
7. Press Headset when finished.  
NOTE: To converse using the headset, the handset must be placed in the cradle.  
1ꢃ  
 
Telephone Operation  
Receiving Calls with the Handset  
When the phone rings, the corresponding line’s indicator flashes rapidly.  
1. Pick up the handset (your phone automatically selects the ringing line).  
2. When you are finished, hang up the handset.  
Receiving Calls with the Speakerphone  
When the phone rings, the corresponding line’s indicator flashes rapidly.  
1. Press the Speaker button. The speakerphone activates and automatically selects a line.  
2. When you are finished, press Speaker.  
Receiving Calls with the Optional Headset  
When the phone rings, the corresponding line’s indicator flashes rapidly.  
1. Press the Headset button, and the phone automatically selects the line using  
the headset.  
2. When you are finished, press Headset.  
NOTE: Whether you are making or receiving a call, the caller is disconnected if you press another line  
without putting the call on hold first.  
NOTE: To converse using the headset, the handset must be placed in the cradle.  
Switching Between the Speakerphone, Handset, and Headset  
To switch to the speakerphone, press Speaker. The speakerphone indicator turns On.  
To switch to the handset, pick up the handset. The speakerphone or headset turns Off.  
To switch to the headset, press Headset. The headset indicator turns On. Place the handset  
in the cradle.  
1ꢄ  
 
Telephone Operation  
Pre-Dialing Telephone Numbers  
Pre-dialing lets you to enter, check , and edit a telephone number before engaging the  
line. There are several ways to pre-dial a telephone number:  
• Manually enter the telephone number, or  
• Press one of the 16 Memory location buttons, or  
• Press Directory, followed by the Review 3or 4button to search the phone book  
memory.  
• Press the Review 3or 4buttons to scroll the CID memory, or  
• Press the Redial button.  
Then -  
1. Press the Dial button. The phone automatically selects a line and activates the  
speakerphone.  
2. Dial the number showing in the display.  
Call Timer  
During a phone conversation, a built-in call timer displays the length of the call in min-  
utes and seconds. When the call is finished, total time shows in the display for about 10  
seconds. A call is timed even while it is on hold.  
Mute  
To have a private, off-line conversation, use the Mute feature. The party on the telephone  
line cannot hear you. A conversation can be muted during speakerphone, handset, or  
headset use.  
1. Press Mute. The Mute indicator activates.  
2. Press Mute to cancel and return to your phone conversation  
NOTE: Switching from speakerphone to handset or headset cancels mute.  
20  
 
Telephone Operation  
Hold  
Placing a Call on Hold  
1. Press Hold. The indicator for the line on hold flashes green.  
2. Hang up or press another Line button.  
Releasing a Call from Hold  
Press the Line button for the call on hold. The phone automatically goes into  
speakerphone mode.  
NOTE: If you want to change modes, lift the handset to switch to the handset, or press the Headset  
button to use the headset.  
Flash  
Use the Flash button to activate custom calling services such as Call Waiting, which is  
available through your local telephone company.  
Redial  
To quickly redial the last number you dialed (up to 32 digits):  
1. Pick up the handset, or press Speaker or Headset.  
2. The line is selected automatically.  
3. Wait for a dial tone.  
4. Press Redial.  
Volume  
The ringer, speaker, and handset/headset volumes can be set independently. Your  
telephone is preset but may be set to individual taste. To return to the default settings,  
press both the Vol 5or 6buttons simultaneously.  
Ringer Volume  
While the handset is on the cradle tap the Vol 5or 6button to increase or decrease the  
ringer loudness. The phone generates a sample ring at the selected setting.  
21  
 
Telephone Operation  
Speakerphone, Handset, and Headset Volume  
While using the phone press the Vol 5or 6buttons to set the volume to a comfortable  
level. The phone stores the setting when you release the button.  
Conference  
This feature lets you connect two calls to make a conference call.  
To connect with two calls:  
1. Press any Line button. If you already have someone on the line, skip to Step 2.  
2. Press Hold.  
3. Press the another Line button to answer or make a second call  
4. When the second call connects, press Confer.  
To disconnect one line, press the line button for the party you want to continue talking  
with and the other party is automatically disconnected.  
To disconnect both lines, hang up the handset or press Speaker if you are using the  
speakerphone or press Headset if you are using the headset.  
To keep both parties on-line but talk to one party:  
1. Press the Hold button to place both lines on hold.  
2. To talk with one caller, press the corresponding Line button. The other line remains on  
hold.  
3. To resume the conference call with both lines, press Confer.  
Do Not Disturb  
This feature disables an incoming call ring, within the time duration you selected. You can  
program the Do Not Disturb duration.  
1. While the handset is on the cradle, press DND button. The DND indicator flashes.  
2. Use the Review 3or 4button to select the duration. You may choose from 15  
minutes, 30 minutes, 45 minutes, 1 hour, or 2 hours and increase the duration by 1  
hour intervals up to 24 hours.  
22  
 
Telephone Operation  
3. Press the Sel/Save button to save your selection.  
4. When the Do Not Disturb function is On, the DND indicator flashes. To de-activate Do  
Not Disturb, press the DND button.  
NOTE: When Do Not Disturb is On, you will still receive a ringing line indication, CID information, and  
New Call indicators.  
Voice Messaging  
Provided your phone company offers voice messaging service and you subscribe to it, the  
Voicemail indicator on the base flashes to indicate a message is waiting. It stops flashing  
after the message is reviewed.  
IMPORTANT: You must have the voice mail access code programmed for this feature to work. See “Voice  
Mail Access Codes.”  
1. Pick up the handset, or press Headset or Speaker.  
2. Press Voicemail 1 for Line 1 voicemail or Voicemail 2 for Line 2 voicemail.  
3. The unit auto dials the pre-programmed voice mail access number/code so you can  
access the voice mail stored at the phone company.  
The user can also review the access number first before dialing.  
1. Press Voicemail 1 for Line 1 voicemail or Voicemail 2 for Line 2 voicemail.  
2. The number shows in the display.  
3. Pick up the handset, press Headset, or press Speaker.  
4. The unit auto dials the pre-programmed voice mail access number so you can access  
the voice mail stored at the phone company.  
23  
 
Caller ID  
Caller ID (CID)  
Summary Screen  
The summary screen shows the current time, current date and number of new calls to be  
reviewed. It is displayed until any button is pressed. Within 10 seconds of receiving a new  
call, the new caller information is displayed and the green NEW CALL indicator  
illuminates.  
Date  
Time  
Battery Indicator  
12:43 AM  
12/31  
Number of New calls  
29 NEW CALLS  
NOTE: The number of new calls is displayed until all new calls have been reviewed.  
Receiving and Storing CID Records  
This unit receives and displays information transmitted by your local phone company. This  
information can include the phone number, date, and time; or the name, phone number,  
date, and time. The unit stores up to 99 call records for later review. When the call log is  
full, a new call automatically replaces the oldest call. NEW appears in the display for calls  
received that have not been reviewed.  
CID phone number  
10:42 AM 12/30NEW  
CALL#  
21  
327-555-2325  
JOHN SMITH  
CID name  
2ꢀ  
 
Caller ID  
Reviewing CID Records  
Press the Review 3or 4to scroll the call records.  
NOTE: When you scroll to the start/end of the list, START /END appears in the display.  
Saving CID Records to Memory/Phone Directory Memory  
1. While a name and telephone number shows in the display, press Sel/Save if you want  
to edit the information. Then follow the steps in the Storing a Name and Number in  
Memory section to edit and store the record.  
2. If you do not need to edit the name or number, press the Store button followed by  
the Memory button, or press the Directory button to save the information in the  
Phone Directory memory.  
Deleting a CID Record  
To delete the record showing in the display, press the Delete button once.  
Deleting All CID Records  
This feature allows you to clear all CID records at once.  
1. While viewing the CID record, press and hold the Delete button for two seconds.  
Delete ALL? shows in the display.  
2. Press the Delete button again to confirm.  
Dialing Back  
When reviewing CID records, you can dial back the numbers showing on the display.  
NOTE: Your local area code must be programmed in the Setup Menu for this feature.  
1. Press the Review 3or 4button to scroll to the number you want to dial.  
2. Press the Dial button. If you see a number with 7 digits (i.e. 555-1234), then the call  
was received from within your area code. However, this does not guarantee the call  
is a local call. If you see a number with 11 digits (i.e. 1-234-555-1234), then the call  
received was not from your area code. If the viewing number is not a Direct Dial  
Number provided by the phone company, the unit displays 34 TO ADJUST.  
25  
 
Caller ID  
3. To adjust the phone number format, use the Review 3or 4button For instance,  
a 7-digit local number sometimes cannot be dialed because it requires a 10-digit or  
11-digit format. Use the Review 3or 4button to scroll through 7, 10, and 11-digit  
numbers.  
7-digits: 7-digit telephone number (i.e. 555-5555)  
10-digits: 3-digit area code + 7-digit telephone number (i.e. 425-555-5555)  
11-digits: long distance code 1 + 3-digit area code + 7-digit telephone number  
(i.e. 1-425-555-5555)  
4. To dial the displayed number, pick up the handset or press Dial again.  
Call Waiting Caller ID  
This feature lets you see (in the display) who is calling when you are on the phone and  
hear the call waiting tone in the receiver. The caller identification information appears in  
the display after you hear the tone.  
IMPORTANT: In order to use this unit, you must subscribe to either the standard Name/Number Caller  
ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you  
must subscribe to Caller ID with Call Waiting Service.  
2ꢁ  
 
Memory  
Direct Access Memory & Directory Memory  
Storing a Name and Number in Memory  
1. Press the Store button. ENTER DIGIT shows in the display.  
2. Use the touch-tone pad to enter the number you want to store (up to 32 digits).  
NOTE: If you make a mistake, use the 34button to position the cursor and press Delete to erase an  
incorrect digit OR directly input another digit to replace the incorrect digit.  
3. Press the Sel/Save button.  
4. Use the touch-tone pad to enter a name (up to 21 characters). More than one letter  
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key  
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times  
for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key  
twice to insert a space between the first and last name. Press the 7 key 4 times for the  
letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I;  
press the 8 key for the letter T; press the 4 key twice for the letter H.  
NOTE: If you make a mistake, press Delete to erase an incorrect letter and re-enter the correct letter.  
5. Press the Store button. LOCATION? shows in the display.  
6. Enter the memory location :  
• Press the Directory button to save the record in Directory Memory  
-OR-  
• Press a Memory button to save the record in Direct Access Memory.  
7. For future reference, write the name or number of the parties stored in each location  
on the corresponding spaces on the memory index card.  
2ꢂ  
 
Memory  
Reviewing Stored Names & Numbers  
1. Press the Directory button.  
2. Use the Review 3or 4button to review the records stored in Directory Memory.  
-OR-  
1. Press a Memory button to review the record stored in Direct Access Memory.  
Changing a Stored Name or Number  
1. Press Directory.  
2 . Use the Review 3or 4button to scroll to the desired memory.  
3. Press Sel/Save and edit the content according to the steps in the Storing a Name &  
Number in Memory section.  
-OR-  
1. Press a Memory location button.  
2. Press Sel/Save and edit the content according to the steps in the Storing a Name and  
Number in Memory section.  
Storing the Last Number Dialed  
To quickly and easily store the last number dialed.  
1. Press the Redial/Pause button to view the last number dialed.  
2. Press Sel/Save if you want to edit the number, otherwise press Store.  
3. Follow the steps in the Storing a Name and Number in Memory section to store  
the number.  
Storing a Pause  
Use the Redial/Pause button to insert a pause when a delay is needed in the dialing  
sequence (for example, when you must dial a 9 to get an outside line or when you must  
enter codes to access your bank’s information line).  
2ꢃ  
 
Memory  
Dialing a Stored Number  
If the number is stored in the Directory Memory,  
1. Pick up the handset, or press Speaker or Headset.  
2. Wait for the dial tone.  
3. Press the Directory button, and use the Review 3or 4button to find the number.  
4. Press the Dial button and the number automatically dials.  
If the number is stored in the Direct Access Memory,  
1. Pick up the handset, or press Speaker or Headset.  
2. Wait for the dial tone.  
3. Press the Memory location button, and the number automatically dials.  
Chain Dialing  
This process allows you to dial a succession of stored numbers from separate memory  
locations. This is useful when you must dial several sequences of numbers, such as with  
frequent calls via a telephone company long distance provider.  
For Example  
Memory Location  
Local access number of long distance company  
Authorization code (ID)  
Long distance phone number  
Using  
6
7
8
1. Press the line you want.  
2. Press Memory location 6. (Press pause if needed.)  
3. Press Memory location 7. (Press pause if needed.)  
4. Press Memory location 8.  
2ꢄ  
 
Memory  
Deleting a One-Touch Memory  
1. Press One-Touch button.  
2. Press the Delete button.  
Deleting a Directory Memory  
1. Press the Directory button.  
2. Press 3or 4buttons to scroll to the desired memory.  
3. Press the Delete button.  
Deleting All Directory Memory  
This feature allows you to clear all memory saved in the directory at once.  
1. Press the Menu button.  
2. Use the Review 3or 4buttons to scroll to PHONE OPTIONS  
3. Press Sel/Save. The screen displays CLEAR ALL MEM.  
4. Press Sel/Save.  
5. Press the Review 3or 4button to scroll to YES.  
6. Press Sel/Save. OK is displayed to confirm all directory memory is deleted. If you want  
to start over, press Exit once to return to the previous menu level.  
30  
 
Other Information  
Display Messages  
The following special messages indicate the status of a message or the unit:  
NO CALLS The CID memory log is empty.  
UNKNOWN CALLER The incoming call does not have CID service or their service area  
is not linked to yours. If UNKNOWN CALLER appears along with a  
calling number, the name information for that number was not  
available.  
BLOCKED CALL  
The caller is registered as “Private Number” and their CID  
information is withheld.  
INCOMPLETE DATA Caller information has been interrupted or corrupted during  
transmission.  
NO DATA  
START/ED  
No CID signal has been detected, or CID service has not been  
activated.  
You are at the beginning or the end of the CID memory log.  
Battery power level is low or battery is not installed.  
AC POWER IS OFF The power adaptor is unplugged.  
31  
 
Other Information  
Troubleshooting Guide  
No dial tone  
Check or repeat installation steps:  
Make sure the telephone line cords are connected to the phone and the wall jack.  
Make sure the cords are not damaged .  
Make sure the hook switch pops up when the handset is lifted .  
Check the Speaker button. Is the indicator Off?  
Disconnect the phone from the wall jack and connect another phone to the same  
jack. If there is no dial tone in the second phone, the problem might be your wiring  
or local service.  
You cannot be heard by the other party.  
Make sure the handset or headset cord is connected properly and securely.  
Make sure Mute is not activated.  
Phone does not ring.  
Make sure the ringer is activated.  
You may have too many extension phones on your line. Try unplugging some phones.  
See solutions for “No dial tone.”  
Make sure Do Not Disturb is not activated.  
Incoming voice too low or none at all.  
Check and adjust volume control setting.  
Memory dialing doesn’t work  
Make sure you program the memory location keys correctly .  
Make sure you follow proper dialing sequence .  
Battery LOW indicator blinks or is solid  
The batteries need replacing or are not installed.  
32  
 
Other Information  
General Product Care  
To keep your telephone working and looking good, follow these guidelines:  
Avoid putting the phone near heating appliances and devices that generate electrical  
noise (for example, motors or fluorescent lamps).  
DO NOT expose to direct sunlight or moisture.  
Avoid dropping the handset, as well as other rough treatment to the phone.  
Clean the phone with a soft cloth.  
Never use a strong cleaning agent or abrasive powder because this will damage the  
finish.  
Retain the original packaging in case you need to ship the phone at a later date.  
33  
 
Other Information  
Warranty Assistance  
If trouble is experienced with this equipment, for warranty information, please contact  
customer service at 1-800-511-3180. If the equipment is causing harm to the telephone  
network, the telephone company may require that you disconnect the equipment until  
the problem is resolved.  
Any unauthorized repairs, changes or modifications not expressly approved by Thomson  
Inc. could void the user’s authority to operate this product. For instructions on how to  
obtain a replacement unit, refer to the warranty included in this guide or call customer  
service at 1-800-511-3180.  
Or refer inquiries to:  
Thomson Inc.  
Manager, Consumer Relations  
P O Box 1976  
Indianapolis, IN 46206  
Attach your sales receipt to this booklet for future reference or jot down the date this  
product was purchased or received as a gift. This information will be valuable if service  
should be required during the warranty period.  
Purchase Date  
Name of Store  
3ꢀ  
 
Other Information  
Limited Warranty  
What your warranty covers:  
• Defects in materials or workmanship.  
For how long after your purchase:  
• Two year, from date of purchase.  
(The warranty period for rental units begins with the first rental or 45 days from date  
of shipment to the rental firm, whichever comes first.)  
What we will do:  
•Provide you with a new unit. The exchange unit is under warranty for the remainder  
of the original product’s warranty period.  
How you get service:  
•Properly pack your unit. Include any cables, etc., which were originally provided with  
the product. We recommend using the original carton and packing materials.  
•”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence  
that the product is within the warranty period, must be presented to obtain warranty  
service.” For rental firms, proof of first rental is also required. Also print your name  
and address and a description of the defect. Send via standard UPS or its equivalent  
to:  
Thomson Inc.  
11721 B Alameda Ave.  
Socorro, Texas 79927  
•Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of  
damage or loss.  
•A new unit will be shipped to you freight prepaid.  
What your warranty does not cover:  
•Customer instruction. (Your Owner’s Manual provides information regarding operating  
instructions and user controls. Any additional information, should be obtained from  
your dealer.)  
•Installation and setup service adjustments.  
•Batteries.  
35  
 
Other Information  
•Damage from misuse or neglect.  
•Products which have been modified or incorporated into other products.  
•Products purchased or serviced outside the USA.  
•Acts of nature, such as but not limited to lightning damage.  
Product Registration:  
•Please complete and mail the Product Registration Card packed with your unit. It will  
make it easier to contact you should it ever be necessary. The return of the card is not  
required for warranty coverage.  
Limitation of Warranty:  
THE WARRANTy STATED ABOvE IS THE ONLy WARRANTy APPLICABLE TO THIS PRODUCT.  
ALL OTHER WARRANTIES, ExPRESS OR IMPLIED (INCLUDINg ALL IMPLIED WARRANTIES OF  
MERCHANTABILITy OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBy DISCLAIMED. NO  
vERBAL OR WRITTEN INFORMATION gIvEN By THOMSON INC., ITS AgENTS, OR EMPLOyEES  
SHALL CREATE A gUARANTy OR IN ANy WAy INCREASE THE SCOPE OF THIS WARRANTy.  
REPAIR OR REPLACEMENT AS PROvIDED UNDER THIS WARRANTy IS THE ExCLUSIvE  
REMEDy OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR  
CONSEqUENTIAL DAMAgES RESULTINg FROM THE USE OF THIS PRODUCT OR ARISINg  
OUT OF ANy BREACH OF ANy ExPRESS OR IMPLIED WARRANTy ON THIS PRODUCT. THIS  
DISCLAIMER OF WARRANTIES AND LIMITED WARRANTy ARE gOvERNED By THE LAWS OF  
THE STATE OF INDIANA. ExCEPT TO THE ExTENT PROHIBITED By APPLICABLE LAW, ANy  
IMPLIED WARRANTy OF MERCHANTABILITy OR FITNESS FOR A PARTICULAR PURPOSE ON  
THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTy PERIOD SET FORTH ABOvE.  
How state law relates to this warranty:  
•Some states do not allow the exclusion nor limitation of incidental or consequential  
damages, or limitations on how long an implied warranty lasts so the above  
limitations or exclusions may not apply to you.  
•This warranty gives you specific legal rights, and you also may have other rights that  
vary from state to state.  
If you purchased your product outside the USA:  
•This warranty does not apply. Contact your dealer for warranty information.  
3ꢁ  
 
Accessory Information  
AC power adaptor  
5-2495A  
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free  
1-800-338-0376.  
A shipping and handling fee will be charged upon ordering. We are required by law to collect  
appropriate sales tax for each individual state, country, and locality to which the merchandise is  
being sent. Items are subject to availability.  
3ꢂ  
 
Index  
A
I
Accessory Information 37  
Attaching the Desktop  
Dialing a Stored  
Number  
Dialing Back  
Direct Access Memory &  
Directory  
Important Information  
Important Installation  
Information  
Installation  
Installing the Phone  
Interference  
2
29  
25  
Pedestal  
11  
7
7
9
B
Memory  
27  
Base Layout  
8
Display Language  
Display Messages  
Do Not Disturb  
13  
31  
22  
Information  
Introduction  
3
6
C
L
Call Alert Tone  
Call Timer  
15  
20  
E
Licensing  
Limited Warranty  
Local Area Code  
3
35  
15  
Call Waiting Caller ID 26  
Equipment Approval  
Information  
Caller ID  
Chain Dialing  
24, 26  
29  
2
Changing a Stored Name or  
F
M
Number  
Conference  
28  
22  
FCC RF Radiation Exposure  
Making Calls with the  
Handset  
Making Calls with the  
Optional Headset 18  
Making Calls with the  
Connections and  
Setup  
Statement  
3
21  
14  
18  
8, 17  
Flash  
Flash Time  
D
Speakerphone  
18  
G
Data Port  
12  
Manually Setting the Date  
Deleting a CID Record 25  
Deleting a Directory  
General Product Care 33  
and Time  
Memory  
Mute  
13  
30  
20  
Memory  
Deleting a One-Touch  
Memory  
Deleting All CID  
Records  
Deleting All Directory  
Memory  
30  
30  
25  
30  
H
Hearing Aid  
Compatibility  
3
21  
14  
Hold  
Hour Format  
3ꢃ  
 
Index  
P
S
W
Parts Checklist  
Placing a Call on Hold 21  
Pre-Dialing Telephone  
7
Saving CID Records to  
Memory/Phone  
Directory  
Wall Mounting the  
Phone  
Warranty Assistance 34  
12  
Numbers  
Programming the  
Telephone  
20  
Memory  
25  
Speakerphone, Handset, and  
Headset Volume 22  
Storing a Name and  
Number in  
Memory  
Storing a Pause  
13  
R
27  
28  
Receiving and Storing CID  
Records 24  
Receiving Calls with the  
Storing the Last Number  
Dialed  
28  
24  
Handset  
19  
Summary Screen  
Switching Between the  
Speakerphone,  
Handset, and  
Receiving Calls with the  
Optional Headset 19  
Receiving Calls with the  
Speakerphone  
Redial  
19  
21  
Headset  
19  
Regional Area Codes 16  
Releasing a Call from  
T
Hold  
21  
Telephone Jack  
Requirements  
Telephone  
Restoring the Defaults 17  
Reviewing CID Records 25  
Reviewing Stored Names &  
7
Operation 18, 22, 23  
Numbers  
Ringer Volume  
28  
21  
Troubleshooting Guide 32  
V
Voice Mail Access  
Codes  
Voice Messaging  
Volume  
17  
23  
21  
3ꢄ  
 
Please do not send any products to the Indianapolis address listed in this manual or on  
the carton. This will only add delays in service for your product.  
Thomson Inc.  
101 West 103rd Street  
Indianapolis, IN 46290-1102  
© 2008 Thomson Inc.  
Trademark(s) ® Registered  
Marca(s) Registrada(s)  
Model 25203  
00026464 (Rev. 0 DOM E)  
08-24  
Printed in China  
 

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