Cisco Systems Network Router 1941 DC User Manual

Cisco MWR 1941-DC Guide to User Documents  
Printed Documents Included with Your Router  
Your product shipped with a minimal set of printed documentation, along with a Documentation  
CD-ROM. The printed documentation provides enough information for you to install and initially  
configure your product. The CD-ROM contains additional product documentation (user guides,  
configuration manuals, and so forth), which you can read and print.  
The following is a list of the documentation that shipped with your product:  
Cisco MWR 1941-DC Mobile Wireless Edge Router Hardware Installation Guide (DOC-7815827=)  
Cisco MWR 1941-DC Mobile Wireless Edge Router Regulatory Compliance and Safety Information  
(DOC-7815828=)  
the World Wide Web.  
Related Product Documentation  
The following list includes documentation related to your product by implementation. These documents  
were not shipped with your product, but you can access them by using the listed URLs. You also can  
order printed copies by following the instructions in the “Ordering Documentation” section:  
Cisco Mobile Wireless IP-RAN  
Cisco MWR 1941-DC Mobile Wireless Edge Router Documents  
Cisco MWR 1941-DC Mobile Wireless Edge Router Software Configuration Guide  
Cisco MWR 1941-DC Mobile Wireless Edge Router Rack Mounting Instructions  
MGX-RPM-1FE-CP Back Card Installation and Configuration Note  
VWIC-2MFT-T1-DIR, VWIC-2MFT-E1-DIR Installation Instructions  
Release Notes  
Co rp o ra t e He a d q u a rt e rs :  
Cis c o S ys t e m s , In c ., 1 7 0 We s t Ta s m a n Drive , S a n J o s e , CA 9 5 1 3 4 -1 7 0 6 US A  
Copyright © 2003 Cisco System s, Inc. All rights reserved.  
 
Registered Cisco.com users can order a single Documentation CD-ROM (product number  
DOC-CONDOCCD=) through the Cisco Ordering tool:  
All users can order monthly or quarterly subscriptions through the online Subscription Store:  
Ordering Documentation  
You can find instructions for ordering documentation at this URL:  
You can order Cisco documentation in these ways:  
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from  
the Networking Products MarketPlace:  
Nonregistered Cisco.com users can order documentation through a local account representative by  
calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere  
in North America, by calling 800 553-NETS (6387).  
Documentation Feedback  
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click  
Feedback at the top of the page.  
You can e-mail your comments to [email protected].  
You can submit comments by using the response card (if present) behind the front cover of your  
document or by writing to the following address:  
Cisco Systems  
Attn: Customer Document Ordering  
170 West Tasman Drive  
San Jose, CA 95134-9883  
We appreciate your comments.  
Obtaining Technical Assistance  
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a  
starting point for all technical assistance. Customers and partners can obtain online documentation,  
troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users  
have complete access to the technical support resources on the Cisco TAC website, including TAC tools  
and utilities.  
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Cisco.com  
Cisco.com offers a suite of interactive, networked services that let you access Cisco information,  
networking solutions, services, programs, and resources at any time, from anywhere in the world.  
Cisco.com provides a broad range of features and services to help you with these tasks:  
Streamline business processes and improve productivity  
Resolve technical issues with online support  
Download and test software packages  
Order Cisco learning materials and merchandise  
Register for online skill assessment, training, and certification programs  
To obtain customized information and service, you can self-register on Cisco.com at this URL:  
Technical Assistance Center  
The Cisco TAC is available to all customers who need technical assistance with a Cisco product,  
technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC  
Escalation Center. The type of support that you choose depends on the priority of the problem and the  
conditions stated in service contracts, when applicable.  
We categorize Cisco TAC inquiries according to urgency:  
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,  
product installation, or basic product configuration. There is little or no impact to your business  
operations.  
Priority level 3 (P3)—Operational performance of the network is impaired, but most business  
operations remain functional. You and Cisco are willing to commit resources during normal business  
hours to restore service to satisfactory levels.  
Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects  
of your business operations are negatively impacted by inadequate performance of Cisco products.  
You and Cisco will commit full-time resources during normal business hours to resolve the situation.  
Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business  
operations. You and Cisco will commit all necessary resources around the clock to resolve the  
situation.  
Cisco TAC Website  
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical  
issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:  
All customers, partners, and resellers who have a valid Cisco service contract have complete access to  
the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website  
require a Cisco.com login ID and password. If you have a valid service contract but do not have a login  
ID or password, go to this URL to register:  
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If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco  
TAC website, you can open a case online at this URL:  
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully  
describe the situation and attach any necessary files.  
Cisco TAC Escalation Center  
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These  
classifications are assigned when severe network degradation significantly impacts business operations.  
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer  
automatically opens a case.  
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:  
Before calling, please check with your network operations center to determine the Cisco support services  
to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported  
Accounts (NSA). When you call the center, please have available your service agreement number and  
your product serial number.  
Obtaining Additional Publications and Information  
Information about Cisco products, technologies, and network solutions is available from various online  
and printed sources.  
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as  
ordering and customer support services. Access the Cisco Product Catalog at this URL:  
Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new  
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking  
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design  
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:  
Packet magazine is the Cisco quarterly publication that provides the latest networking trends,  
technology breakthroughs, and Cisco products and solutions to help industry professionals get the  
most from their networking investment. Included are networking deployment and troubleshooting  
tips, configuration examples, customer case studies, tutorials and training, certification information,  
and links to numerous in-depth online resources. You can access Packet magazine at this URL:  
iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet  
business strategies for executives. You can access iQ Magazine at this URL:  
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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering  
professionals involved in designing, developing, and operating public and private internets and  
intranets. You can access the Internet Protocol Journal at this URL:  
Training—Cisco offers world-class networking training. Current offerings in network training are  
listed at this URL:  
Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any  
other company. (0301R)  
Printed in Mexico  
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